Dear Jeff,
It’s not often that I sit down to write a letter any longer, especially one of praise and thanks. lf I’m displeased, I b–ch like everyone else and vow never to engage that service or product again. Our current society of entitlements has definitely subtracted something from us as it relates to civility.
As you know, we splashed Blueskies Friday moming after a week long stay at Jarrett Bay. Part of the reason for the haul out was so that I could do her bottom and wax her hull. The older I get, the more difficult that job becomes. I’m not sure how you do it, but the Travelift causes a 39 foot boat to increase to 60 feet on the hard. But that’s not why l’m writing. The intent of my letter is to say THANK YOU for a well run facility.
The first person I was in contact with when I anived last Monday was Lisa in the Ships Store and the last person when I Ieft was Sebastian, both marvelous ambassadors of Jarrett Bay. ln between there were many other great employees, all willing to help and make my life at Jarrett Bay more pleasant. Special kudos to Keith Tosto who did an outstanding job making sure that I was satisfied with the work done on my boat. He’s a very caring guy. The guys that pick up the trash and stack the blocks and jack stands… all pleasant and friendly. Steven did a great job in fixing my door on the starboard side and an un-named mechanic quickly and efficiently replaced the seal on my dripless shaft seal. Thanks to Ryan who picked me up at my marina so that I could return to Janett Bay for my car.
You’ve assembled a great staff and they function well. You have instilled in them a desire to do a good job, pleasantly; and for that I thank you. Thank you for all your efforts and please pass my thanks to your entire staff.
Sincerely,
Richard J. Becker
Blueskies
