I would like to thank you for the great service that we received when we called for help this morning. Your sales shop representative, Bill, immediately welcomed us to your docks and immediately got us tied up near your travel lift. Bill then turned us over to Jeff and Kendra who listened to our concerns with our exhaust system which was leaking water and exhaust gases in our engine compartment. Jeff sent Roy, a subcontract technician, to our boat and quickly scoped out our problem and the best meter of repair. Jeff had the travel lift team energized and we were hauled so Roy could make the repairs to our engine and thru hull connection. Meanwhile Bill made my wife and I welcome with coffee and sweet rolls while we waited. By late afternoon our boat was again seaworthy and we were able to dock up until we resume our cruise in the morning. Kendra and Jeff presented us with a fair bill for your team’s work. Jarrett Bay Boatworks represents the finest in quality, service and cost. I ask you to thank your entire service and kind support at a time of need.
BJ Reckman
30’ Sailboat Seaowl
