Dear Randy,
It is a rare occasion that I take the time to sit down and write a letter to say thank you for a job well done. As you know, over the past two years since I bought my Hatteras Bandit we have had extensive custom work done in your yard. We have also used your location as a bi-annual stopping point between Rhode Island and Florida to have general haul-out maintenance done.
In my daily work as owner of a mechanical service and manufacturing company that is a member of the American Shipbuilding Association, I well understand your challenges. The focus on the details that is required to truly satisfy demanding customer requirement can be a daunting task. During my recent visit with twelve items on our work order, all but two came in under the estimate. This shows to me a fair sense of business ethics and a great customer appreciation. Even more impressive, all of the work was done without my presence or under the direct run of a professional captain.
I would especially like to commend your yard manager Mr. Jeff Fulcher and his staff for all of their accommodating courtesy and diligent work. Thank you for being there to make my fun time even better.
Best Regards,
Barry A. Bordner, Bandit
